Job Description Staff, Tennis Shop Responsible for promoting the game of tennis and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service, ordering necessary merchandise, and assisting with the tennis shop operations. Reports directly to the Director of Racquet Sports or Tennis Shop Manager. Day to Day: Responsible for efficient and friendly customer service throughout the pro shop, accurately ringing up charges at the register and properly checking in all tennis players prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met. Respond to inquiries, lessons and court reservations for Members and guests both in person and on the phone. Converse with Members and guests in a friendly manner. Focus your attention on Members and guests needs and remain calm, professional, and courteous always, even when under pressure....